Novanta Privacy Policy

1. Introduction

Novanta ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or interact with our services.

2. Information We Collect

2.1 Information You Provide

When you submit an inquiry form, request a quotation, or contact us, we may collect:

• Name (first and last)
• Email address
• Phone number
• Company name
• Country or region
• Product interests and application details
• Any additional information you choose to share in message fields

2.2 Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotations
• Provide technical support and product recommendations
• Improve our website content and user experience
• Send relevant product updates or industry information (only with your consent)
• Analyze website traffic patterns to improve our services

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Authorized regional distributors or service partners when necessary to fulfill your inquiry (with your knowledge)
• Service providers who assist with website hosting, analytics, and email delivery (under strict data processing agreements)
• Legal authorities when required by law or to protect our rights

5. Cookies

Our website uses cookies to improve functionality and analyze usage. You can control cookie settings through your browser preferences. Essential cookies required for website operation cannot be disabled. Analytics cookies are used only for aggregate traffic analysis and do not track individual users across other websites.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Inquiry data is typically retained for up to 36 months after your last interaction with us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

11. Contact Us

For privacy-related questions or to exercise your data rights, contact us at:

• Email: [email protected]
• Phone: +1 (555) 012-3456
• Address: Novanta Laser Technology, Industrial Zone, Building 12